Below are some of the important changes we have made:
-Telehealth appointments will be available on an as-needed basis for high-risk/elderly patients. If you are at high risk for complications from COVID-19 or require transportation that requires you to be at the office more than five minutes prior to/after your appointment time, in-office appointments are not recommended at this time. Please speak with staff prior to booking if you fall into any of these categories.
-Due to practitioner availability and government regulations, appointment availability is limited at our Jamaica Plain office and our hours/days open have drastically changed. This is to prevent having too many people in the office at any one time. Re-opening guidelines state that we must operate at an extremely reduced capacity and prioritize high need patients. For this reason, we ask that you only book one appointment per week to allow for all patient’s to be able to get an appointment. Our Franklin, MA is now accepting new clients by appointment only.
-Patients are required to sign a waiver acknowledging COVID-19 risk before entering the clinic and receiving treatment.
-We have removed our indoor waiting area and gemstone retail from Jamaica Plain. The tea station is closed, and crystal sales will remain on our Etsy shop indefinitely (we can bring crystals in for you if you would like to order any after browsing the online shop). Our new retail location for gemstones will be our Franklin, MA location. We will continue to use crystals during treatments (if appropriate) and sell Health supplements, CBD and essential oils in both office locations, during your appointment time only.
-Please do not bring friends or family members to appointments. Only one client is allowed in the treatment room at all times. The only exception is if a child (18 years or younger) is receiving treatment; in this case one parent or legal guardian can be present in the room with them.
-Upon arrival, patients will be required to wait outside and call the front desk or knock on the front door. We now have a bench outside the office for seating. We ask that patients do not arrive more than 10 minutes before their appointment time.
-Patients will be screened before appointments. This will include a questionnaire about potential COVID-19 symptoms and a temperature/smell test. The clinic will turn away any client who has a temp, does not pass all screening questions or is unable to identify essential oils by smell.
-Cancellation fees are temporarily waived for COVID related concerns; if you think you or anyone you have interacted with might have been exposed to COVID-19, please call and let us know so we can reschedule your appointment. A negative COVID-19 test result will be required to rebook in these circumstances.
-Patients are required to use hand sanitizer or wash their hands upon entering the clinic.
-Patients and staff are required to wear masks at all times. The one exception will be while using a face cradle, but masks must be put back on immediately afterwards. If you do not have a mask, let us know when booking your appointment and we will provide one for you before entering the building.
-During treatment interaction between the practitioner and patient must be limited and the practitioner’s face mask and shield can not be removed, so we will not be giving bamboo moxa treatments or fire cupping. Stationary/sliding cupping and ibuki moxa will still be available and used in session. Patients will have a buzzer during their session so they can call the practitioner between check-ins if necessary. .
-Treatment tables are no longer heated (this is due to the use of vinyl table coverings). Multiple heat lamps are available in each room for those that want them for warmth and infrared therapeutic relief.
In addition to the above changes, we are complying with CDC Sanitization Guidelines by:
-Disinfecting all high-touch areas after use, such as doorknobs, light switches, treatment tables, chairs, water dispenser handles and the bathroom.
-Licensed Acupuncturists will wear face masks and a face shield as well as protective outerwear at all times.
-Installing HEPA air filters in each treatment room and the front desk area.
-Replacing fabric sheets with vinyl covers and table paper in treatment rooms.
-Enforcing social distancing of at least 6 feet. Please be mindful of others while walking through the clinic.
-Continuously screening staff for COVID-19 symptoms and implementing our exposure control plan and protocols as needed.
-Installing no-touch trash bins, no-touch paper towel dispensers and hand sanitizer stations in the bathroom and throughout the clinic. There will also be locking plastic bins in each room for soiled reusable face masks to be stored for sanitizing at the end of the day.
*Keeping our patients safe and healthy is our top priority. We will be continuously reviewing and updating our policies and procedures based on guidance from the CDC and Massachusetts state guidelines. To stay up to date with this information please visit our website regularly and pay attention to signs throughout the office.